Privacy Policy of Manifest Agency

Effective Date: 24th of february 2026

Introduction

Manifest Agency is committed to protecting the privacy of our users and customers. This privacy policy explains how we collect, use, share, and protect personal information in accordance with the General Data Protection Regulation (GDPR).

Data Controller and Contact

The party responsible for the collection and processing of user personal data:

• Data Controller: Manifest Agency
• Address: Zwevezelestraat 55, 8810 Lichtervelde
• Email: contact@workwithmanifest.com
• Phone Number: +32 493 16 19 04

Data Collection

We collect personal data when you visit our website, use our services, or interact with us. This includes:

• Name and contact information
  When you contact us via email, contact forms, or during project briefings, we collect your name, email address, and business details to communicate with you.
• Payment details
  We do not process payments directly through this website. Payment for our services is conducted via third-party invoicing or direct payment links. We do not store credit card details on our servers.
• Usage data and cookies
  We use tracking tools (Google Analytics) to track how you navigate our site, which helps us improve your browsing experience. We collect information about your IP address, browser type, and pages visited.

Purpose of Processing

Your data is processed for the following purposes:

• To provide and improve our services
  We use your data to deliver the creative and strategic services outlined in our proposals and to manage our client relationship with you.
• For customer support and communication
  To respond to your inquiries, resolve issues, and keep you updated on project statuses.
• To comply with legal obligations
  We store your personal information for tax and accounting purposes to comply with local regulations.
• For marketing purposes
  We may send you updates about our agency or new services if you have opted in to receive them.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Your consent
  For non-essential cookies (like Google Analytics).
• The need to fulfill a project with you
  When you engage Manifest Agency for a project, we process your data to process invoices.
• Our legitimate business interests
  We process data to ensure the security of our website (e.g., via basic server logs) and to manage our business operations.
• Legal requirements
  We process data to comply with tax reporting and audits.

Data Transfer Outside the EU

In some cases, we may need to transfer your personal data to countries outside the European Union (EU) or the European Economic Area (EEA) (for example, via Cal.com, Web3forms or Stripe). We ensure that any such transfer is carried out in compliance with GDPR. To safeguard your data during these transfers, we rely on standard contractual clauses or other appropriate safeguards.

Use of Cookies and Tracking

Our website uses cookies and similar tracking technologies to improve your browsing experience.

Google Analytics: We use this tool to understand website traffic and usage. You can manage your cookie preferences through your browser settings or by using the Google Analytics Opt-out Browser Add-on.

Data Subject Rights

Under GDPR, you have the right to:

• Access your personal data
  You can request a copy of the personal information we hold about you.
• Rectify incorrect data
  If you notice an error in your personal details, you can request that we correct it.
• Erase your data
  You can request the deletion of your data if it is no longer necessary for the purposes it was collected (unless we are required to keep it for tax purposes).
• Restrict or object to processing
  You can request that we stop processing your personal data for specific purposes.
• Data portability
  You can request a copy of your data in a machine-readable format.

Data Security

We take appropriate measures to ensure data security, protect against unauthorized access, and comply with GDPR.

• Technical Measures
  We use HTTPS encryption for our website and rely on secure, PCI-DSS compliant third-party processors (like Stripe) for all financial transactions.
• Organizational Measures
  Access to your personal data is restricted to employees or contractors who need it to perform their roles.

Data Retention

Personal data is retained as long as necessary for the purposes stated, unless a longer retention period is required or permitted by law. We generally store client project records and invoice history for a period of 7 years for tax and auditing purposes, after which it will be anonymized or deleted.

Right to Lodge a Complaint

If you believe that our processing of your personal data infringes data protection laws, you have the legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work, or the place of the alleged infringement.

In Belgium, the supervisory authority is the Data Protection Authority (Gegevensbeschermingsautoriteit):
Website: https://www.gegevensbeschermingsautoriteit.be
Address: Drukpersstraat 35, 1000 Brussels, Belgium

Jurisdiction and Governing Law

This Privacy Policy shall be governed and construed in accordance with the laws of Belgium, without regard to its conflict of law provisions. You agree to submit to the personal jurisdiction of the courts located in Ghent, Belgium, for any actions for which we retain the right to seek injunctive or other equitable relief in a court of competent jurisdiction.

Changes to this Policy

We may update this policy. We will notify you of significant changes and update the “Effective Date” at the top of the policy.

Contact Us

For questions or to exercise your data protection rights, please contact us at:

• Data Controller: Manifest Agency
• Address: Zwevezelestraat 55, 8810 Lichtervelde
• Email: contact@workwithmanifest.com
• Phone Number: +32 493 16 19 04